Shipping & Delivery

Thank you for shopping with Fullshine.net!

We’re committed to providing you with the best possible shopping experience. Below is our comprehensive Shipping & Delivery Policy. Please take a moment to review it for important information on order processing, shipping methods, and more.

1. Order Processing Time

• Fullshine ships most orders from our warehouses located in China. For the majority of orders, it typically takes 1-2 business days to process. However, please note that processing time may be longer in cases of fraudulent warnings, shipping address errors, or technical issues, regardless of the shipping method selected at checkout. In some cases, orders may be shipped from our U.S. warehouse, depending on stock availability and shipping location.

• Our team processes orders Monday through Saturday, excluding Sundays and Chinese holidays. Some new or popular products may take 5-10 business days to produce. Items such as out-of-stock or pre-sale hair toppers may take up to 30-60 business days to prepare.

• Please remember: Accessories cannot be shipped separately.
  
• Once your order ships, you will receive a confirmation email with tracking details. It may take a few hours for tracking information to update. If you don’t see the confirmation email, kindly check your spam or promotions folder. All shipments include real-time tracking and verified tracking numbers, allowing you to track your order 24/7 with delivery confirmation.

2. Shipping Time & Pricing

We provide Free Standard Shipping (USPS/CNE) and Expedited Shipping (FEDEX/DHL) for all orders. Below are estimated delivery times:

Wrong Address Disclaimer

• Incomplete or incorrect address information is the leading cause of shipping delays. To avoid any delivery issues, please ensure your address is complete and accurate. Fullshine cannot be held responsible for delays or misrouted packages due to incorrect address details.

• Please note: FEDEX and DHL cannot ship to P.O. Boxes. Ensure your shipping address is valid for timely delivery.

• Important: If your tracking information indicates that your package has been delivered but you haven’t received it, we cannot be held responsible. If you live in an area where packages may be lost or stolen, we strongly recommend having your order delivered to a work address or a trusted location to ensure it arrives safely.

Adult Signature

• Most packages we ship (orders over $400 USD) require signature confirmation,  meaning someone must be there to sign for the package, due to the high value of our products, unless you leave a note in advance.

Custom Duties Disclaimer

• International shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. If you need, we can provide you with an invoice.

Shipping & Billing Information

• It is highly recommended that your shipping address should be same as your billing address. If your order has been declined due to an address mismatch, please contact us to resolve the issue. If you have a special request for a different billing and shipping address, please contact us at at service@fullshine.net with additional forms of identification ready to provide to us.

Lost Shipments

• All shipments include tracking and delivery confirmation. If the tracking information shows that your package has been delivered, but you have not received it, please first check with family members, neighbors, or friends who may have received the package on your behalf. Additionally, please verify with the courier if you have opted for signature-free delivery, as this could affect the delivery process. Some couriers allow you to make this selection directly through their tracking page or customer service.
• If you are still unable to locate your package, please contact the courier directly for further investigation. In case there is a discrepancy or your package appears to be lost in transit, please reach out to us immediately.
• If your order is lost or arrives damaged, kindly contact us within 5 days of delivery. To assist us in resolving the issue, please provide supporting photos of the damaged item or packaging, along with a clear photo of the delivery address. This will help us compare it with the courier’s delivery photos to better investigate the situation. Once we have all the necessary details, we will work closely with the shipping company to find a suitable solution, such as a replacement or refund, depending on the situation.
• Please note: After 5 days, we may not be able to process claims for lost or damaged items. We encourage you to contact us as soon as possible to ensure a timely resolution.
• In case your package is returned to sender, this may be due to an incomplete or incorrect address. Please contact our customer service team at service@fullshine.net, and provide the correct address so we can arrange for reshipping. We will resend your package as soon as we have the updated information.
• Once we have all the necessary details, we will work closely with the shipping company to find a suitable solution, such as a replacement or refund, depending on the situation.

• We are committed to ensuring that you receive your order in perfect condition and greatly appreciate your patience and cooperation as we work through any delivery challenges.
• If you have any questions, or need assistance, our customer service team is here to help. Please feel free to reach out to us at service@fullshine.net.

Thank you again for your support, and we wish you a pleasant shopping experience! ♥