Shipping & Delivery
Processing Time
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Full Shine ships all orders from our warehouses located in China. Usually it will take 1-2 business days to process your order, unless there is a fraudulent warning, shipping address error or technical errors, regardless of the shipping option selected at checkout.
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We ship Monday through Saturday, excluding Sunday and Chinese holidays. Some new products and popular products will need 5-10 business days to be produced. The hair topper (out of stock and pre-sale ones) may need 30-60 business days to prepare them. Please note that accessories can not be shipped separately.
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Once your order ships, you will receive a confirmation e-mail with the tracking numbers which can take a few hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. All shipments have real time tracking and verified tracking numbers, so you can track your order 24/7 with delivery confirmation.
Shipping Time and Price
We provide Free Standard Shipping(USPS/CNE) and Expedited Shipping(FEDEX/DHL) for all orders. Usually Standard Shipping takes 15-25 business days and Expedited Shipping takes 3-5 business days.
Please note that shipping times are estimates only, the shipping carriers may experience delays due to unforseen circumstances which Full Shine is not responsible for.
Wrong Address Disclaimer
- Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included all the information needed to deliver your package. We cannot be held responsible for orders that are delayed or misrouted due to incorrect information.
- Please note FEDEX and DHL packages cannot be shipped to P.O. Boxes. Please adjust shipping address to ensure timely delivery of your order.
- We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Adult Signature
- Most packages we ship (orders over $400 USD) require signature confirmation, meaning someone must be there to sign for the package, due to the high value of our products, unless you leave a note in advance.
Custom Duties Disclaimer
- International shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. If you need, we can provide you with an invoice.
Shipping & Billing Information
- It is highly recommended that your shipping address should be same as your billing address. If your order has been declined due to an address mismatch, please contact us to resolve the issue. If you have a special request for a different billing and shipping address, please contact us at at service@fullshine.net with additional forms of identification ready to provide to us.
Lost Shipments
- All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers in order to investigate this issue.
- If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will contact shipping company right away and initiate a trace for your package and have them start an investigation.
- If your package has been returned to sender please contact our customer team via email at service@fullshine.net, we will attempt to reship your order to the provided address.